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FAQ

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Visit our FAQ area and find out the answers to the most often asked questions on wireless.

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Paving the way towards HIGH SPEED ACCESS in Nevada with Fixed
Wireless Internet Service

Leading The Way In High Speed Internet Connectivity


          

   Fixed Wireless Internet

          

Frequently Asked Questions


           Q. What is Fixed Wireless Internet?
           Q. Are telephone lines required?
           Q. What is required to get connected?
           Q. What brand of hardware is used?
           Q. What can cause interference with the wireless system?
           Q. How secure is the system?
           Q. How reliable is the wireless internet system?
           Q. How fast is the wireless system?
           Q. How much does it cost?
           Q. How much is the hardware?
           Q. Do I own the hardware?
           Q. How much to set it up?
           Q. How does fixed wireless compare to Satellite?
           Q. Can I run a server such as a web server on the wireless?
           Q. Will online games work on the wireless?
                      
           A. Fixed wireless is radio transmission in the microwave (ISM) band from a master antenna or a relay antenna to a fixed antenna at a business or residential location, which is connected to a client adaptor with a coax cable that provides an ethernet network connection to one or more computers.
           A. No, telephone lines are not required to connect to the internet. When a PC is turned on you are connected. There is no requirement to dial up or log on.
           A.     1.) A true line-of-sight to any one of our many antennas, unobstructed by trees or any other structure.
         2.) A PC with a Pentium III processor or higher with a built in ethernet interface or an available PCI slot for one. Also we recommend Windows XP/NT or 2000. If you have a Mac with an ethernet connection there are no problems.
         3.) The physical location of the PC should be close to where the client adaptor will be installed. 15' to 25' is ideal.
           A. We use only the top of the line Hardware for our client adaptors and our system infrastructure. Our 2.4 gig network uses Cisco equipment one of the industry leaders. Our new 5.8 gig mesh network uses some of the most state of the art equipment available today. By using the best, we can assure quality performance and service at both ends of the system.
           A. There are quite a few sources in the Pahrump Valley that can cause interference in the 2.4 Ghz band. Even though our system utilizes Digital Sequential Spread Spectrum technology (DSSS) along with expert systems administration, sometimes this cannot eliminate interference in the 2.4 Ghz band. Users must avoid using 2.4 Gig cordless phones. If a 2.4 GHz portable phone is used within 300 feet of the computer it may cause noticeable interference. Due to these mitigating factors. We rarely will deploy in this band but rather will deploy future customers onto our new 5.8 Ghz mesh network which is much less susceptible to interferencce.
           A. The system is as secure as your PC is. If you do online banking or buy off the Internet with credit cards then you should have the latest encryption update which can be downloaded free from the Internet. It is advisable if you leave your PC online for extended periods of time to use either a software or hardware firewall.. Cisco products utilize spread spectrum technology, which is designed to be resistant to interference and unauthorized access.
           A. The system is extremely reliable. ( Better than 99% uptime in the last 12 months of radio operations).
           A. It is MUCH faster than any analog dialup modem! (and generally much faster than dual channel ISDN or dsl) The commited information rate is 128kbs; however, most will average much higher.
           A. For residential customers it is as low as $39.95 per month Business rates are tailored to your needs and the number of computers. Call for A Quote. (775)751-5000
           A. Please refer to our Services page on this web site for the latest pricing plans.
           A. Older customers on the 2.4 Ghz network do own the equipment. This is not a lease arrangement. You may use this hardware with any IEEE 802.11 wireless internet system. On newer installations on the 5.8 Ghz mesh network, Air Internet owns the equipment and it is loaned to the customer at no charge while on the network.
           A. To install a typical residential setup will cost $299.00, and a business is usually $399.00. That includes the charges for installation, all parts and equipment. Some commercial installations may be a bit more depending on the structure.
           A. Satellite is a great service in areas where there is no other connectivity. However, we feel that our service is far superior than anything satellite can offer at this time. There are plenty of arguments for both technologies but the basic fact that a satellite has to remain in Geosynchronous orbit located 22,241 miles away cause for all sorts of internet packet latencies and other issues compared to our 25 miles! Actually, we have so many bad things to say about our experience with satellite service that we stopped posting them here. You can see for yourself directly from the horses mouth at these user sites: My DirectPC Page, Wild and Blue, and Wild Blue Scams so that you can make a proper decision.
           A. Servers are not allowed on the wirless for residential usage. Commercial accounts have an outbound bandwidth allocated to them based on their tier of service. DNS servers are expressly forbidden on the wireless network. If you need to host a dns domain entry we have a servers located on our backbone to serve your needs.
           A. On-line games are not well suited for wireless-based Internet service due to associated latency factors. Some games may work, some may not and some may work only at certain times. This is something that unfortunately we have no control over and cannot effectively troubleshoot or support. We are sorry for any inconvenience this may cause you.
          

This FAQ page may not have answered all your questions so, Please feel free to email or call us:

           Email: info@air-internet.com or Phone: (775)751-5000

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