| |
A. Fixed wireless is radio
transmission in the microwave (ISM) band from a master antenna
or a relay antenna to a fixed antenna at a business or residential
location, which is connected to a client adaptor with a coax cable that
provides an ethernet network connection to one or more computers. |
| |
A. No, telephone lines
are not required to connect to the internet. When a PC is turned
on you are connected. There is no requirement to dial up or
log on. |
| |
A.
1.) A true line-of-sight to any one of our many antennas, unobstructed
by trees or any other structure.
2.) A PC with
a Pentium III processor or higher with a built in ethernet interface
or an available PCI slot for one. Also we recommend Windows XP/NT or 2000.
If you have a Mac with an ethernet connection there are no problems.
3.) The physical
location of the PC should be close to where the client adaptor will be installed.
15' to 25' is ideal.
|
| |
A. We use only the top of the line
Hardware for our client adaptors and our system infrastructure.
Our 2.4 gig network uses Cisco equipment one of the industry leaders. Our new 5.8 gig mesh network
uses some of the most state of the art equipment available today.
By using the best, we can assure quality performance and service at both
ends of the system. |
| |
A. There are quite a few
sources in the Pahrump Valley that can cause interference
in the 2.4 Ghz band. Even though our system utilizes Digital Sequential Spread Spectrum technology
(DSSS) along with expert systems administration, sometimes this cannot
eliminate interference in the 2.4 Ghz band. Users must avoid using 2.4 Gig
cordless phones. If a 2.4 GHz portable phone is used within
300 feet of the computer it may cause noticeable interference.
Due to these mitigating factors. We rarely will deploy in this band
but rather will deploy future customers onto our new 5.8 Ghz mesh
network which is much less susceptible to interferencce. |
| |
A. The system is as secure
as your PC is. If you do online banking or buy off the Internet
with credit cards then you should have the latest encryption
update which can be downloaded free from the Internet. It is
advisable if you leave your PC online for extended periods of
time to use either a software or hardware firewall.. Cisco products
utilize spread spectrum technology, which is designed to be
resistant to interference and unauthorized access. |
| |
A. The system is extremely
reliable. ( Better than 99% uptime in the last 12 months of
radio operations). |
| |
A. It is MUCH faster than
any analog dialup modem! (and generally much faster than
dual channel ISDN or dsl) The commited information rate
is 128kbs; however, most will average much higher. |
| |
A. For residential customers it is as low as $39.95 per month
Business rates are tailored to your needs and the number of computers. Call for A Quote. (775)751-5000 |
| |
A. Please refer to our
Services page on this web site for the latest pricing plans. |
| |
A. Older customers on the 2.4 Ghz network do own the
equipment. This is not a lease arrangement. You may use this
hardware with any IEEE 802.11 wireless internet system. On newer
installations on the 5.8 Ghz mesh network, Air Internet owns the equipment
and it is loaned to the customer at no charge while on the network. |
| |
A. To install a typical residential setup
will cost $299.00, and a business is usually $399.00. That includes the
charges for installation, all parts and equipment. Some
commercial installations may be a bit more depending on
the structure. |
| |
A.
Satellite is a great service in areas where there is no other
connectivity. However, we feel that our service is far
superior than anything satellite can offer at this time.
There are plenty of arguments for both technologies but
the basic fact that a satellite has to remain in Geosynchronous
orbit located 22,241 miles away cause for all
sorts of internet packet latencies and other issues compared to our 25
miles! Actually, we have so many bad things to say about our experience with
satellite service that we stopped posting them here. You can see for
yourself directly from the horses mouth at these user sites:
My DirectPC Page,
Wild and Blue, and Wild Blue Scams
so that you can make a proper decision. |
| |
A.
Servers are not allowed on the wirless for residential usage. Commercial accounts have an outbound bandwidth allocated
to them based on their tier of service. DNS servers are expressly
forbidden on the wireless network. If you need to host a dns domain entry
we have a servers located on our backbone to serve your needs. |
| |
A. On-line games are not well suited for
wireless-based Internet service due to associated latency factors.
Some games may work, some may not and some may work only at certain
times. This is something that unfortunately we have no control over and
cannot effectively troubleshoot or support. We are sorry for any
inconvenience this may cause you. |
| |
This FAQ page may not have answered all your questions so,
Please feel free to email or call us:
|
| |
Email: info@air-internet.com
or Phone: (775)751-5000 |
